Director of Gold certified Cat Friendly Clinic
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CEO who developed toletta
toletta and future cat health care that the director of cat friendly clinic sees
toletta is developed under supervision of veterinarians
Dr. Enomoto, a director of Gold certified Cat Friendly Clinic "AC Plaza Kariya Animal Hospital Kasaibashidori Clinic" who supports toletta by giving advice based on veterinary science and cooperation on the tests of toletta, and Koji Hori, a CEO of Hachi Tama discussed "future of cat health care which makes cats happier" together.
What is a "Cat Friendly Clinic (CFC)"?
It is an international standard which ISFM (International Society of Feline Medicine) lays down.
Which certifies the hospital as cat-friendly.
In order to be certified as CFC, it is needed to clear all the strict standards for such as equipments and handling of cats, etc.
Director of Gold certified Cat Friendly Clinic
"AC Plaza Kariya Animal Hospital Kasaibashidori Clinic"
Dr. Takuya Enomoto
Works as a young director of the clinic, and at the same time working hard on a cat rescue activities. Dr. Enomoto comes up with original consultation styles for cats with his deep loves and cares for them, thus many cats’ owners put faith in him. Also he is a cat lover who has three cats at home and values the time with cats fawning on him on his lap.
CEO of Hachi Tama Inc
Koji Hori
CEO of Hachi Tama, a company developing toletta. By making use of his long experience in the field of human health care systems, founded Hachi Tama in order to achieve pet health care services. Dreaming the day to be fowned by Hachi Tama's cat office members "U-Chama", but there is a long way to go...
The basis of cat medical is; thorough Cat-friendly Mind
Hori
I heard that Dr. Enomoto yourself is also a cat-lover. Do you have cats at home as well?
Enomoto
Yes, there are three cats at my house. Each of them has some sad experiences such as being left in front of animal clinic, etc. To be honest, I used to have a dog. However my wife is a cat lover. I have started my life with cats since I got married to my wife, and have gradually been attracted by cats.
Hori
I also heard that there are many cat lovers among the staffs of Kasaibashidori Clinic. There should have been a big influence by those loves of Dr. Enomoto and clinic staffs for the cats on the background of achieving gold certified for Cat Friendly Clinic (CFC).
Enomoto
Yes, of course our love for the cats should have been a big reason of achievement, however there are also other reasons. In the past, most of the patients at animal clinics/hospitals used be a dog. Accordingly, many animal clinics/hospitals tended to be created for dogs. However, currently there are patient cats increasing and it is also expected to be increased further more in the future. As the natures of dogs and cats are basically different, we started to think that equipments and systems carefully considered for cats would be needed. For example, if there is a patient cat needed to wait at right next to a big sized dog, it might be very stressful and fearful for the cat and afterwards diagnosis could be difficult. By starting with such a waiting space issue for the cat paitents, we moved to a new location and organized better environment for cat-friendly clinic to achieve CFC gold certified.
Hori
As you mentioned, it is very challenging to take our cats to the hospital. I have taken our cat office members to the hospital the other day, and then noticed that it is much more difficult than taking my dogs to the hospital. I bet everyone thinks as: "I would like to take my cats to the cat-friendly clinic if there is any!"
Enomoto
For the CFC certified, there are many different kinds of standards in environmental side and operational side. The certified level would be different depends on those degrees of difficulty.For our clinic, we achieved gold certified as the proof of fulfilling the most difficult standards. For example, we need to care about cats for them not being stressful about dogs by deviding waiting rooms and consultation rooms for each dogs and cats. In terms of the design of our consultation rooms, we made the room smaller on purpose to make cats being settled, and used soundproofing walls to make cats not hearing dogs barking. Of course, the operating rooms are separated for cats and dogs. For consultations and operations, there is also a standard to set about 15 minutes or more intervals for the cats to have enough time to get used to the environment. Other than those CFC standards, we came up with some original cat-friendly ideas such as towel-wrapping. By wrapping cats in the towels, we make them feel secured and comfortable, and at the same time it makes us easier to consult.
Hori
You are adopting cat-first ideas in both terms of hard and soft. This is my first time to hear about towel-wrapping. Is it general for the cat friendly clinics?
Enomoto
No. I do not think there are many clinics adopting this idea for all the cats. It costs a lot, however we consider it to be necessary for the cats, and adopted the idea.
Hori
Wow! It is such a cat-friendly way of thinking! What is the difficult part of cats consultaions compared to the ones of dogs?
Enomoto
There are no difficulties in consulation itself. However, in terms of the consultation easiness, it depends on how cooperative the patient cats are. If we make them stressful, they become not cooperative and it makes us difficult to diagnose properly. In the sense of consultation qualities, not making cat patients stressful is the important point.
Hori
I understand. It means that the cat-friendly mind is the basis of cat medical care!
Being "more than" animal clinic by working on cats rescue activities
Hori
Your clinic is managing the rescued cats space "CAT PLAZA with NECO REPUBLIC" (hereinafter refereed to as CAT PLAZA) as well, right? What made you start CAT PLAZA?
Enomoto
Originally, our clinic used to work on the activity of finding foster families for the rescued cats. As for the kittens, it doesn't take long to find foster family. However for the adult cats, it often takes very long. While the cats waiting for the foster family, they need to be in the cages and it was not an appropriate environment for the cats to spend long time. Therefore we could not actively be in charge of finding foster families for the adult cats. However, we have been thinking to do something to help adult cats to find their families, as there are very less chances for them in this society. Then, we decided to cooperate with "Neco Republic," an organization that is working on the adoption activities eagerly for the adult cats, to start from what we can do.
Hori
So it is specialized in the adult cats. By the way, the cats in CAT PLAZA seem very relaxed and happy even though they are still waiting for the foster families. The environment of this space should be very good for them.
Enomoto
This space is only about a hundred square feet big, however we made it enough for five cats or so by using the whole room including ceiling. We hope that this kind of adoption space for the rescued cats increases not only at the animal clinics/hospitals, but also at anywhere in the town to let it be the general culture of us. This is needed for the surrounding environment of the cats, including culling. Thus we wanted to tell everyone in the society that "there is this kind of way to contribute to the rescued animals!" Also, another reason of starting this CAT PLAZA was to enjoy by ourselves lol
Hori
What do you mean by "enjoy"?
Enomoto
When we finish the day and want to take a rest, sometimes we lay down here and observe the cats to feel relaxing and happy lol We can enjoy this situation from bottom of our hearts by having the "third place" where is in the hospital, but not the hospital. We can also make a room in our mind.
Hori
I also felt very intersting and enjoyed when I came to CAT PLAZA for the first time for the test of toletta, and it was very impressive that many people other than patients seemed to enjoy playing with cats. It is interesting that there are people visiting this place, not the clinic. This clinic became not only the function as an ordinary animal hospital.
Enomoto
To be honest, we are very glad to be attached to the local people. Animal hospitals tend to be considered not close to the people who do not have animals at home or even for the pet owners when their pets are in good health. However, when those people have chance to welcome pets to their house or opportunity to take the pets to the hospital and remember our clinic, there should be an advantage for the clinic management as well. Also, after giving our cats to the foster families, we can give detailed advice as we know those cats well and their foster families can be relieved by that. Of course for the animal protection organizations such as Neco Republic, it is good to broad the scope of adoption.
Hori
There are advantages for all cats, animal clinics/hospitals, owners and animal protection organizations! This structure should be spreading globally.
toletta seen from Cat-friendly Vet
Hori
Dr. Enomoto, please answer honestly. What do you think about toletta? As we would like to take advice from the vet seriously, no compliment is needed lol
Enomoto
Then I need to be really honest lol, and without any compliment, I thought it is such a breakthrough product. Especially, there should have been no such systems that can check each cats' data at the household where multiple cats are living together. I also have three cats and there are several cats living at CAT PLAZA as well, I feel the necessity of this product strongly. Also as a vet, this product can be a big help in terms of consulation and diagnosis. Which means that, hearing from the owners about daily urinary status of cats at home can be a very important clue for diagnosis. However, it is such a rare situation that the owners can tell every details of that kind of information. Owners are very busy for their daily lives, and it is very difficult for them to watch their cats all the time. Also it is even difficult for the multi-cats household to tell which cat used the litter box when and how. Therefore the information we receive from the owners care often vague, but if they have toletta, all the problem can be solved. If vets can have the daily urinary status of cats at home in details, they can show the highest performance within the limited consulatation period. The consultation can be substantial and meaningful, and also those information can be utilized for the follow-up observations after consultation.
Hori
Thank you so much for your kind words! Lol. When toletta monitors cats' urinary status, it also measures cats' body weight at the same time. Is this information also important for vets?
Enomoto
Of course. Their body weight must be scaled every time at the clinic, it is such an important information to understand their health status. As for the change of body weight, it might be possible for the owners to detect if they touches their cats every day. However there are some cats do not like to be touched or held, and then it might be difficult for the owners to detect their changes. There are some cases such as when the owner realized his/her cat has lost body weight a lot, the disease had already developed. If we use toletta, it becomes possible for us to notice the very initial changes of cats' health status and leads us to stop development of their diseases.
Hori
toletta has unique feature which can distinguish multiple cats without using collars or tags. As a matter of fact, it is much easier to use collars and tags for recognization in technological terms, however our cat-lover staffs were strongly against the usage of collars and tags lol They said "it is not cat-friendly at all!" Thus we developed image recognition technology.
Enomoto
This feature is really nice. There are many cats who do not like wearing collars, and wearing collars all the time may cause skin troubles or cats being very stressful and become unhealthy.
Hori
We are now considering the development of AI technologies for further contributions to cats' health by using toletta. We are now considering the development of AI technologies for further contributions to cats' health by using toletta. For example, the service which AI advises the owners to make their cats healthier according to each cats' health conditions that toletta collected. We would like to be a connection between vets and cats even their owners are difficult to take the cats to the clinic. We belive that there is something only toletta can do, as it always monitors cats' daily status closely at home.
Enomoto
It is very exciting! There should be a big merit by receiving advice from trusted system at home, not by collecting uncertain information on the internet. It is very wonderful when we think about the future with such a fulfuilled cat health care service.