Terms and Conditions

[Distributor Name]

Hachi Tama Inc

 

[Shop URL]

https://toletta.jp/

 

[Operating Manager]

Koji Hori

 

[Business]

Pet related service

 

[Location]

1-1-1-103 Shichirigahama, Kamakura, Kanagawa 248-0026, JAPAN

 

[TEL&FAX]

+81-50-3786-5414

 

[email address]

info@hachi8.co.jp

 

[Order Method]

Registration via official website

 

[Payment Method]

Credit card

 

[Necessary Payment other than Service Usage Fee]

Tax and shipping fee (Japan domestic: $22/machine)

 

[Registration Validity Period]

Please kindly understand that we shall cancel the registered order if we cannot confirm a payment within 2 weeks after order registration.

 

[Payment Deadline]

2 weeks after invoice announcement.

 

[Product Delivery]

Usually within 2 weeks after payment confirmation. However, in case of out of stock or peak period, delivery may be delayed.

 

[Delivery Method]

Forwarder or post office will deliver the product.

 

[Return Policy]

We shall not accept any returns due to personal issue of the customer. However, if the product is defect, please contact us within 7 days after the product arrival and return product C.O.D. We will exhange with a new product, or give a refund after receiving the returned product.
In case of “non-used and non-opened” status, we shall accept returns with customer paying shipping fee.
Once you receive the product, please kindly confirm it at once.