Terms and Conditions

[Distributor Name]

Hachi Tama Inc


[Shop URL]



[Operating Manager]

Koji Hori



Pet related service



1-1-1-103 Shichirigahama, Kamakura, Kanagawa 248-0026, JAPAN





[email address]



[Order Method]

Registration via official website


[Payment Method]

Credit card


[Necessary Payment other than Service Usage Fee]

Tax and shipping fee (Japan domestic: $22/machine)


[Registration Validity Period]

Please kindly understand that we shall cancel the registered order if we cannot confirm a payment within 2 weeks after order registration.


[Payment Deadline]

2 weeks after invoice announcement.


[Product Delivery]

Usually within 2 weeks after payment confirmation. However, in case of out of stock or peak period, delivery may be delayed.


[Delivery Method]

Forwarder or post office will deliver the product.


[Return Policy]

We shall not accept any returns due to personal issue of the customer. However, if the product is defect, please contact us within 7 days after the product arrival and return product C.O.D. We will exhange with a new product, or give a refund after receiving the returned product.
In case of “non-used and non-opened” status, we shall accept returns with customer paying shipping fee.
Once you receive the product, please kindly confirm it at once.